ALL TERMS & POLICIES
Privacy Policy
Effective Date: May 31, 2024
This Privacy Policy describes how The Oaktree Emporium, a Gauteng, South Africa based online shop focused on health and wellness, collects, uses, and discloses your personal information when you visit our website www.theoaktreeemporium.co.za and use our services.
Information We Collect
We collect several types of information when you use our Site and Services. This may include:
- Personal Information:This includes information that can be used to identify you, such as your name, email address, postal address, phone number, and payment information.
- Billing Information:When you make a purchase, we collect billing information, such as your name, billing address, and payment method details.
- Usage Data:We collect information about your activity on our Site, such as the products you browse and purchase, the pages you visit, and the time you spend on the Site.
- Device Information:We collect information about the device you use to access our Site, such as your device type, operating system, IP address, and browser type.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process your orders and deliver your products.
- To send you information about our products, services, and promotions.
- To personalize your experience on our Site.
- To improve our Site and Services.
- To comply with legal and regulatory requirements.
Sharing Your Information
We may share your information with third-party service providers who help us operate our business and provide our Services. These service providers may be located outside of South Africa. We will only share your information with these providers to the extent necessary for them to perform their services.
We may also disclose your information if required by law or to protect our rights or the rights of others.
Your Choices
You have choices regarding your information. You can:
- Opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email we send you.
- Access and update your personal information in your account settings.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Children's Privacy
Our Site and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
Changes to this Policy
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page.
Contact Us
If you have any questions about this Policy, please contact us by email at gerhard@genxfusion.co.za or by mail at:
The Oaktree Emporium, 62 Viljoen str Krugersdorp North, Krugersdorp, Gauteng, South Africa
Compliance with POPIA
This Policy is intended to comply with the Protection of Personal Information Act (POPIA) of South Africa.
Terms and Conditions
Welcome to The Oaktree Emporium, a Gauteng-based online shop specializing in health and wellness products!
These Terms and Conditions govern your use of our website (www.theoaktreeemporium.co.za) and the purchase of our products, specifically Health and Wellness products. By accessing or using our website, you agree to be bound by these Terms.
- Age Restriction:
You must be 18 years of age or older to access and use our website and purchase Health and Wellness products.
- Disclaimer:
The information on our website is for informational purposes only and should not be construed as medical advice. We recommend consulting with a healthcare professional before using any Health and Wellness products, especially if you have any pre-existing medical conditions or are taking medications.
- Product Information:
We strive to provide accurate and up-to-date information on our website. However, we cannot guarantee the accuracy, completeness, or reliability of such information. We reserve the right to change product descriptions, specifications, and pricing at any time without notice.
- Legality:
Laws and regulations vary by region. It is your responsibility to ensure that the Health and Wellness products are legal in your area. We will not be held liable for any legal repercussions you may face due to the purchase or use of our products.
- Orders and Payment:
By placing an order on our website, you agree to pay the full purchase price, including any applicable taxes and shipping fees. We accept various secure payment methods.
- Shipping:
We offer shipping within South Africa. Shipping costs and estimated delivery times will be displayed at checkout. We are not responsible for delays or lost packages caused by the shipping carrier.
- Returns and Refunds:
We accept returns for unopened and unused products within 7 days of purchase. Please contact us for return instructions. Refunds will be issued to the original payment method, excluding shipping costs.
- Intellectual Property:
All content on our website, including text, graphics, logos, and trademarks, is the property of The Oaktree Emporium or its licensors and is protected by copyright and other intellectual property laws.
- Limitation of Liability:
We are not liable for any damages arising from your use of our website or products. This includes, but is not limited to, direct, indirect, incidental, consequential, special, or punitive damages.
- Governing Law:
These Terms are governed by and construed in accordance with the laws of South Africa.
- Dispute Resolution:
Any dispute arising out of or relating to these Terms will be resolved by the courts of Gauteng, South Africa.
- Changes to Terms:
We may revise these Terms at any time by updating them on our website. You are bound by any revisions and should periodically visit this page to review the current Terms.
- Contact Us:
If you have any questions about these Terms, please contact us at The Oaktree Emporium or 063 175 5809
By using our website and purchasing our Health and Wellness products, you acknowledge that you have read and understood these Terms and agree to be bound by them.
Refund Policy – Health and Wellness Products
We understand that sometimes products may not be what you expected. This policy outlines the conditions under which you can return your products purchased from our online store located in Gauteng, South Africa.
Products Eligible for Return:
- Unwanted Products:You can return unopened and unused CBD products within 7 days of delivery. The original packaging must be undamaged and all tamper-evident seals must be intact.
- Damaged or Defective Products:If your product arrives damaged or defective, please contact us within 7 days of delivery. We will arrange for a return and issue a full refund upon inspection.
Products Not Eligible for Return:
- Opened Products:Due to hygiene reasons, we cannot accept returns of opened products.
- Used Products:Partially used products cannot be returned.
- Products after 7 Days:We cannot accept returns for unwanted products after 7 days of delivery.
Return Process:
- Contact Us:Please contact our customer service team by email at gerhard@genxfusion.co.za or phone at 063 175 5809 to initiate a return.
- Return Authorization:You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Return Shipping:You are responsible for the cost of returning the product to us.
- Inspection and Refund:Upon receiving the returned product, we will inspect it to ensure it meets the return criteria. If approved, we will issue a full refund for the purchase price (excluding shipping costs) within 30 business days. The refund will be processed through your original payment method.
Please Note:
- We reserve the right to deny any return that does not meet the above criteria.
- This policy applies solely to products purchased through our online store.
Contact Us:
If you have any questions about our return policy, please don't hesitate to contact us.
Email: gerhard@genxfusion.co.za Phone: 063 175 5809
Contact Us
The Oaktree Emporium is a leading provider of high-quality health and wellness products in Gauteng, South Africa. We're passionate about helping you achieve your wellness goals and feeling your best.
Here are ways to get in touch:
- Email:gerhard@genxfusion.co.za
- Phone:063 175 5809
Social Media:
- Follow us on Facebook for the latest product updates and promotions: The Oaktree Emporium
- Like us on Instagram: theoaktree_emporium
We're here to help!
If you have any questions about our product ranges or other wellness offerings, please don't hesitate to contact us. Our friendly and knowledgeable team is happy to assist you.